Elements and Performance Criteria
- Provide support in a client-focused manner
- Support the client to develop processes and strategies that address the uniqueness of their psychological, biological, social and emotional context
- Support the client to develop processes and strategies that address their capacity to access activities and services, within the context of client performance and possible capacity
- Support the client to identify and acknowledge their interests, preferences and concerns
- Support the client to access all information and options required to make informed choices and decisions
- Support the client to determine positive and negative consequences, including risks and constraints, associated with different options and choices
- Provide support in a manner that is in keeping with the client's individual needs and requirements
- Provide support in a manner that is responsive to the individual circumstances and aspirations of the client and where necessary their carers and supporters
- Where needed, work with supervisor to develop strategies to deal with client non-conformance
- Provide strengths-based support
- Support the client to identify and acknowledge their own strengths and self-care capacity
- Support the client to identify opportunities to mobilise their strengths
- Support the client to develop and trial solutions for presenting concerns and needs
- Support the client to monitor the application of solutions to presenting concerns and needs
- Provide support or assistance in the context of identified risks and constraints
- Provide support or assistance for clients to access and use support services and associated resources where required and within organisation policies, protocols and procedures
- Identify difficulties in meeting the client's needs with the client and a supervisor and address in line with organisation protocols
- Maintain confidentiality, privacy and dignity of the client in line with organisation policy and protocols
- Support the client to develop and/or maintain networks
- Support positive coping skills and behaviours within a person-centred framework
- Assist the client to identify their existing coping skills and behaviours that maximise participation in own life situation
- Support the client to identify need for appropriate coping skills and behaviours to maximise their ability to do required activities within their own life situation
- Support the client to identify coping skills likely to cause harm to the client or others
- Support client to identify impact of coping skills and behaviours on themselves and others
- Provide information and support client to identify positive coping skills and behaviours
- Support the client as required to make referrals to services to assist with the establishment and/or maintenance of positive coping skills and behaviours
- Support the client to implement and/or maintain positive coping skills and behaviours
- Support service and resource access
- Work with client to identify needs that might benefit from referral to services and/or access to resources
- Provide the client with information about how required services and/or resources can be accessed
- Support the client to access required services and/or resources
- Support the client to monitor service effectiveness and/or resource appropriateness
- Support the client to access advocacy services where required to maintain integrity and efficacy of required services